As folks assembled in the meeting room you could feel the uneasiness in the air. The invitation read "manage customers digitally" with the body of the message including words like "revolutionary and efficient". Although the ground was flat, I was looking for something to trip on, help me fall suddenly and smack my head against the floor, anything to get out of this meeting. You could see the attendees all preparing to take their stance, some were curious and sincerely interested in change, a handful had no real feelings either way, and of course my fellow naysayers. If we added enough resistance to this movement it would fade away like so many others before I thought. Our naysayer silently continues to vent; "the fact of the matter, at least from my perspective, is that I have been successful for years why should I change. If my Big Chief tablet and a number two pencil has worked, let's not upset the apple cart". However, my funk was