Skip to main content

Help your clients strike gold


Aren't we all searching for ways in which we can make our clients successful?  While change has always been around us, especially as service organizations, it is often challenging to sort the diamonds from the duds.  Which innovation, process, leadership style, or utility incentive should I focus my efforts?  How will these impact my client and how will I communicate these with my organization and the client?



No doubt, we want to let folks know BEFORE something happens and work towards a model which takes advantage of our brains over our brawn (easily commoditized).  One example comes to mind around power consumed by our clients’ facilities, while relevant today, preparing for water scarcity should also be on your radars.  Regardless of the latest trends for saving energy, at the end of the day we are all focused on "shaping the curve" for our Customers energy profile.  The utilities are in a conflicted position, promote energy control measures (via incentives and awareness) whilst monitoring their margins, normally balanced by varying demand windows and peak charges.



What is the path to these "pots of gold" for our clients considering the power game is always changing?  Advising the client on tangible energy control measures helps immediately to change their load profile, a great first step.  Consider a potential long-game given our fragile and over-taxed power grids, the ability to sell dispatch able power back to the utility.  Unless your client is in a severe power crisis, odds are you will have a tough time getting batteries or other storage components to "pencil".  As a "trusted advisor" you may consider starting to prepare for the eventual need to have on site energy storage capabilities, although today the incentives when mixed with renewables will be hard to fund.



Over the next handful of years, we need to be helping our clients deal with the shifting sands of CapEX and OpEX (many new tools are subscription based) costs.  Grab them some immediate savings with tactical ECMs and help prepare them for the future of DERs (distributed energy).



-----

Next post:  leveraging building data
-----


Comments

Popular posts from this blog

why transform?

Why do I want to change, who said anything was wrong with my stack of papers and sea of Excel files?   We solve problems, that is a key characteristic of any successful service organization, if it isn't broke why fix it?   Often, when discussing a transformation from paper or cobbled together systems to a cohesive digital approach, folks struggle with the gap between what they currently do and how digital tools can help.   You really need to look at where the pain points are in your organization and how these compare to your business objectives.   Consider writing down these points on the whiteboard in no particular order, spend a few days shuffling and consolidating into a prioritized list.   Once you have the "why" and the "what" identified, the old remaining step is "how".   Some of the most popular observations over the years have been; Slipping through the cracks :   you know, not the major muscle movements, instead those little i...

expert at everything...not a problem

Well... I would say sometimes there certainly is a perceived notion that one person is an expert at everything. For the worker "everything" may be defined as the specific area in which you were hired or are constantly scheduled. Our opinions are frequently influenced off of past experience, or information we've received from their coworkers. Unfortunately this only gives us partial insight to that workers expertise and often is limited to their most recent history. Narrowly focused accounting is made of the skills that this individual possess. Come on, can't we figure out a way to leverage all of the skills of a particular worker? One of the challenges has always been that relationship between the activities which need to be accomplished and the myriad skills of individuals within your workforce. In addition, even if you could inventory and get a pretty good handle on the skill sets, they are constantly changing (with any luck) and thus the ineffective process of ...

Digital distance

As influential Irene entered the dispatch department this hot July afternoon all that she heard was the tapping of keyboards.   The energy felt like a controlled, almost clinical environment.   It wasn't that many years ago when the sense of chaos, wrapped in genuine human concern for our clients, filled the room with a much different feeling.   Could it be that our ambitions to become more efficient, by leveraging technology has simply created a reason for us not to communicate verbally with one another?    Hasn't the idea all along been centered around our ability to spend more time with our customers? Making each and every one of them feel as if they are our most important client?   Certainly I'm not suggesting we go back to big chief tablets and number two pencils.   Yet, we need to reflect and strike a balance between digitization and delivery. By pure coincidence, avid Andy was composing a memo attempting to give his opinion, without tr...