Skip to main content

Amazon delivery | Rome 345 AD


A quick allegory regarding digital transformation. 



You have a thriving delivery business based in Rome, 345 AD.  Imagine that you are the first company to introduce, what will become Amazon delivery centuries from now, a package service.  Your route is a bit treacherous, filled with small rises and many rocks.  As he wipes the sweat from his brow, a glance to the right reveals the perfect route, straight, flat and rock free.  Each day, as you push and pull, you dream about one day figuring out how to cut through the thick vegetation and open a faster and more efficient path. 



One afternoon, while eating lunch on the side of the road, your buddy Flavius sits down to visit with you awhile.  Quintus, my friend, you have to check out my new set of wheels.  Flavius continues; "my cousin returned from his long journey, back from Mesopotamia, where he found these round wheels".  Standing in complete shock, Quintus could not believe his eyes, and more importantly imagined how much more efficient his deliveries would be once he swapped out his square wheels for rounds ones.  This changes everything!



As the newness of the round wheels wears off Quintus realizes that, while the round wheels are nice, it has only impacted his business incrementally.  Not to mention, all of the other carts now have round wheels as his friend Flavius' new business the "Big Stone Wheel" shop seemed to be gaining traction (pun intended) in the market.  Day after day, Quintus still wonders, if I could, get through that vegetation imagine the opportunity it would bring.  It's a story that has stood the test of time, you are in your business, working all angles to provide value, who has time to figure out how to use the new tools and explore un-chartered paths?



Modern interpretation

  1. Paragraph one:  Your gut tells you that something can be done; however, you struggle to express those feelings or thoughts into action.  A classic example of the right-side of your brain (feelings and visualization) failing to communicate with the left side of your brain (logic, action, words).
  2. Paragraph two:  The move to the cloud for many, sadly stops at the use of email and file management.  This is more akin to catching up then leading…
  3. Paragraph three:  Deploying cloud platforms does not quench the thirst of those trying to answer the question "if I could".  Today the tools provided, many times with your email and file management, are very robust and ready for you to leverage. 



Ask yourself, is your world digitally flat?



Your cloud platform users have an itch that can't be scratched, they are individually wondering, "if I could" do this or that with these tools, imagine how much better my work experience would be…

Comments

Popular posts from this blog

why transform?

Why do I want to change, who said anything was wrong with my stack of papers and sea of Excel files?   We solve problems, that is a key characteristic of any successful service organization, if it isn't broke why fix it?   Often, when discussing a transformation from paper or cobbled together systems to a cohesive digital approach, folks struggle with the gap between what they currently do and how digital tools can help.   You really need to look at where the pain points are in your organization and how these compare to your business objectives.   Consider writing down these points on the whiteboard in no particular order, spend a few days shuffling and consolidating into a prioritized list.   Once you have the "why" and the "what" identified, the old remaining step is "how".   Some of the most popular observations over the years have been; Slipping through the cracks :   you know, not the major muscle movements, instead those little i...

expert at everything...not a problem

Well... I would say sometimes there certainly is a perceived notion that one person is an expert at everything. For the worker "everything" may be defined as the specific area in which you were hired or are constantly scheduled. Our opinions are frequently influenced off of past experience, or information we've received from their coworkers. Unfortunately this only gives us partial insight to that workers expertise and often is limited to their most recent history. Narrowly focused accounting is made of the skills that this individual possess. Come on, can't we figure out a way to leverage all of the skills of a particular worker? One of the challenges has always been that relationship between the activities which need to be accomplished and the myriad skills of individuals within your workforce. In addition, even if you could inventory and get a pretty good handle on the skill sets, they are constantly changing (with any luck) and thus the ineffective process of ...

Digital distance

As influential Irene entered the dispatch department this hot July afternoon all that she heard was the tapping of keyboards.   The energy felt like a controlled, almost clinical environment.   It wasn't that many years ago when the sense of chaos, wrapped in genuine human concern for our clients, filled the room with a much different feeling.   Could it be that our ambitions to become more efficient, by leveraging technology has simply created a reason for us not to communicate verbally with one another?    Hasn't the idea all along been centered around our ability to spend more time with our customers? Making each and every one of them feel as if they are our most important client?   Certainly I'm not suggesting we go back to big chief tablets and number two pencils.   Yet, we need to reflect and strike a balance between digitization and delivery. By pure coincidence, avid Andy was composing a memo attempting to give his opinion, without tr...