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Showing posts from September, 2018

We are one | the sum of its part..ners

Damned if you do, damned if you don't, isn't that how the saying goes thought Trustless Terry.   It seemed like just yesterday when "Take it Easy" by the Eagles was playing on the radio, a time where a hand shake meant everything.    Add a bit of spit and you had a commitment that could not be broken, you know like a promise made by John Gotti himself.   My word is my bond. Just then Avid Andy walked into Terry's office.   Terry started to talk about using partners to fulfill customer requests.   Terry continued, "on one hand we know with all certainty that in order to provide the greatest value to our customers we will need to use partners. Unfortunately we also can still feel the sting of a partner who stole our customer after we introduced them to one another".    As Andy's head was nodding in agreement he decided to contribute an additional perspective. Terry, said Andy, I would like to believe that every business always had the c

Your face; our face | company perception is a narrow view

Top promoter score, my ass proclaimed Anal Arnold;   explain to me why Chaotic Chris, who basically looks like an adult version of Pig Pen, consistently gets the highest overall scores where as Kempt Ken gets mediocre scores from his clients.   Admittedly, while Chris looks like he just took a bath in bong water, his customers absolutely love him.   Ken on the other hand, is a bit of an arrogant ass and turns off even the most accepting of customers.   Legendary Lee had always rambled on about how your company is always only as good as the employee which touches the customer.   Think about the bank teller, many financial institutions are similar; however, most people will go to banks where they like the tellers (your face, our face).   As organizations get larger and workers are spread far and wide, the influence we have on our key "money makers" dwindles.   "That is all good and well" said Arnold, but each individual is different and they own their attitudes.