Skip to main content

Consistency begets habit


Consistency [kənˈsistənsē] | the achievement of a level of performance that does not vary greatly in quality over time 



It seems just like that itch which never seems to get scratched.  We know, with the highest certainty, that providing a consistent and reliable experience for our clients is paramount.  This idea of delivering consistent service was not new to Avid Andy, he and his team seemed to grapple with this year and year out.  Inconsistency in many ways can be directly correlated to inefficiency, both in the office and in the field.



While you wouldn't think it, Overwhelmed Oscar is one hell of a weekend racer.  The winner is rarely the person achieving the highest top speed in the straightaway, instead the person which creates a rhythm and underlying confidence by executing the same each and every time.   So what is the difference between racing and business? Focus. When you are strapped behind the wheel the distractions are low and objectives are clear; hit the same line, for each corner, every lap.  At that moment, Oscar and Andy looked at each other as if discovering sliced bread for the first time; strategically define objective (s) at some deliberate frequency and consistently communicate. 

 

The winding road of consistency will lead you straight to the spot, right on top of the bluff, known as heavenly habit.  For most of us reinforcing our values and orchestrating clear objectives, which build on one another seems obvious, yet in many organizations are poorly executed.  Take some time, assemble your team, and identify one objective per month and laser focus on its' consistent delivery, your business will thank you.



-----

Next post:  from the field to the office
Labels:

Comments

Post a Comment

Popular posts from this blog

suggesting is NOT selling

People and companies want to buy from people that they trust.   The individual which possesses the broadest set of knowledge will gain the most credibility and as a result yield high levels of trust.   When I was in the field I definitely had the ear of the customer and for the most part discussed areas that needed improvement or replacement. At no moment was I ever, at least in my mind, selling. Instead, as I think back on those days, I believe I was simply "suggesting". Take an immediate need, add in a trusted advisor and a credible suggestion, you will most likely get a sale. However, this is not selling. From my non-salesman perspective I would sum up the following related to the sales process; sales is not a single event but instead a sequence of connection points which create a positive experience that leads to a purchase . Over the years I've been fortunate to have known many different types of salespeople in different industries and I believe that they a...
Post a Comment
Read more

In$pired

As the steam from Avid Andy's coffee fogged his glasses on this crisp January morning, he reflected on last year and thought enthusiastically about the year ahead.   Sometimes the noise of business is deafening, we rarely take the time to contemplate our moves, instead are often thrown one direction or another.   Hey, face it, if you are reading posts to gain perspective you fall in the group of folks who pride themselves as obsequious hoop-jumpers.   We live to help others and expect that all of those around us feel the same way.   I just love Influential Irene.   Okay, it is out in the open, she is an inspiration for me and so many others.   Irene reminds folks every year, without fail, these three statements which she fondly refers to as "the punchline" (although this is no joke).   Businesses, of any size, will be successful if they remember that it is people that make a company.   Put this advice into practice, today: Sincerity |...
Post a Comment
Read more

focus on your annuity base, come on man..

Stick with what you know and repeat often. When I think about maintenance, regardless of type of contract, I think about consistency, consistency, consistency. The motivation behind writing this post is to encourage you to either build or bolster your existing maintenance base, here are some things to consider: most maintenance contracts should yield between 5% and 7% additional revenue above and beyond the contract value.   Building trust between you and your clients organization will result in additional service activity. Full risk contracts, or those where you were charging one flat amount and taking all of the financial risk, can be profitable.   Watch out for the age of the equipment, service call track record, and customer disposition pull-through opportunities can be constrained with full risk contracts unless the scope of work is very specific. This can be a bit of a slippery slope. The perception of a...
Post a Comment
Read more