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Consistency begets habit


Consistency [kənˈsistənsē] | the achievement of a level of performance that does not vary greatly in quality over time 



It seems just like that itch which never seems to get scratched.  We know, with the highest certainty, that providing a consistent and reliable experience for our clients is paramount.  This idea of delivering consistent service was not new to Avid Andy, he and his team seemed to grapple with this year and year out.  Inconsistency in many ways can be directly correlated to inefficiency, both in the office and in the field.



While you wouldn't think it, Overwhelmed Oscar is one hell of a weekend racer.  The winner is rarely the person achieving the highest top speed in the straightaway, instead the person which creates a rhythm and underlying confidence by executing the same each and every time.   So what is the difference between racing and business? Focus. When you are strapped behind the wheel the distractions are low and objectives are clear; hit the same line, for each corner, every lap.  At that moment, Oscar and Andy looked at each other as if discovering sliced bread for the first time; strategically define objective (s) at some deliberate frequency and consistently communicate. 

 

The winding road of consistency will lead you straight to the spot, right on top of the bluff, known as heavenly habit.  For most of us reinforcing our values and orchestrating clear objectives, which build on one another seems obvious, yet in many organizations are poorly executed.  Take some time, assemble your team, and identify one objective per month and laser focus on its' consistent delivery, your business will thank you.



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Next post:  from the field to the office

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