Skip to main content

In$pired


As the steam from Avid Andy's coffee fogged his glasses on this crisp January morning, he reflected on last year and thought enthusiastically about the year ahead.  Sometimes the noise of business is deafening, we rarely take the time to contemplate our moves, instead are often thrown one direction or another.  Hey, face it, if you are reading posts to gain perspective you fall in the group of folks who pride themselves as obsequious hoop-jumpers.  We live to help others and expect that all of those around us feel the same way. 

I just love Influential Irene.  Okay, it is out in the open, she is an inspiration for me and so many others.  Irene reminds folks every year, without fail, these three statements which she fondly refers to as "the punchline" (although this is no joke).  Businesses, of any size, will be successful if they remember that it is people that make a company.  Put this advice into practice, today:

  • Sincerity | do you really believe that people want to do the right thing?  Put into place the checks and balances to allow folks to believe in themselves and understand clearly where an organization is headed.
  • People | the human spirit is an un-stoppable force.  Create an environment where every person is set to succeed and the pure honesty of each other's interest in one another's success will create a brilliant harmony.  Our souls are fed by a sense of belonging and helping our fellow man / woman.
  • Living organism | an organization must be allowed to bob and weave.  Diligently work across a learning, quality, innovation and customer focused approach and your organization will come alive, all these efforts lean on one another. 


Why can't we all just row in the same direction as one team?  Like the ailments impacting our World, it takes much more than banter back and forth exploring hypothetical solutions.  Roll your sleeves up and put your back into it…your people and those folks around you will appreciate the efforts. 

Comments

Popular posts from this blog

expert at everything...not a problem

Well... I would say sometimes there certainly is a perceived notion that one person is an expert at everything. For the worker "everything" may be defined as the specific area in which you were hired or are constantly scheduled. Our opinions are frequently influenced off of past experience, or information we've received from their coworkers. Unfortunately this only gives us partial insight to that workers expertise and often is limited to their most recent history. Narrowly focused accounting is made of the skills that this individual possess. Come on, can't we figure out a way to leverage all of the skills of a particular worker? One of the challenges has always been that relationship between the activities which need to be accomplished and the myriad skills of individuals within your workforce. In addition, even if you could inventory and get a pretty good handle on the skill sets, they are constantly changing (with any luck) and thus the ineffective process of ...

What happened to Customer Service?

Leaving your customer with the sensation that they are highly revered to your organization, isn't that what customer service is all about? However, in order to obtain that level of connection wouldn't it help if every individual which touched the customer sincerely understood what service you are providing? If we go back to my core belief, expressed in other posts, "people want to do the right thing". Taking that at face value, it leaves our primary jobs as mentors and educators. Many complicate this topic by blaming it on the generations, as a matter of fact that is where I was at when I started to think about composing this post. It is true in some ways that over the years our culture in America has changed. You can experience this by visiting different parts of the United States, for instance go to the deep South and you will get a different level of customer service then you may on either of our coasts. Yet that is really a scapegoat to avoid the root pr...