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Smart? not for long


Remember the encyclopedia Britannica, and the pivot when Wikepedia started to replace what we always knew as the truth?  Please don't get me started on the Internet, essentially for many service organizations; popular in just the last decade, somehow has wormed its way into us believing that everything we read on-line is fact. What about all that stuff crammed between our ears, do we discount all of our experience and know-how because the Internet told us so? The service industry is certainly doomed if we allow the corpus of knowledge to be developed and propagated by a small group of programmers residing in Silicon Valley .  H*** many of these folks couldn't tell the difference between a phillips and flat head screw driver.



Consider action now to help future generations carry on our years of service quality and expertise.  The cost for you to get started on this journey is minimal, here are some thoughts:

  1. Start every meeting, office or field, asking attendees what single tip they can provide another person.  You know, a question and response pair.
  2. Establish a delivery mechanism to distribute this valuable information to the appropriate audience (s).  NOTE:  we have just started experimenting with conversational computing and BOTs, promising.
  3. When you start make sure you commit! You will be amazed at the results you can garner from this simple exercise during meetings; however, if you are not ready don't start as your lack of follow-through will echo through the organization (not in a positive way).



Catalyst for this post:  Last week our industry wept as we lost another great mechanic to the big central plant in the sky.   Our thoughts and prayers are with you and your family Kip.



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Next post:  from the field to the office

Questions?  feel free to leave replies or direct message

See all of the "last mile worker" posts here:  http://lastmileworker.com

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