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Stream of consciousness


" I wonder if today will be different thought Influential Irene, praying that she would not be barraged with questions throughout the day.  Overwhelmed Oscar, only two weeks with the organization is filled with anxiety just knowing he can't remember everything he's learned.  How do I process payroll again he asks himself as he works quietly for hours hoping to hide his incompetency" .  If there was a mechanism, one which would point them in the right direction, to help them with every day "in the moment" questions.  Even if everything was static, new and tenured employees alike simply forget details, especially those tasks which are done infrequently.  The amount of time spent and frustration endured each and every minute of the working day is significant and often happens without any visibility. 



Natural language processing and chat bot technologies are emerging as strong candidates to help us all address this life-long challenge of relevant responses to a stream of consciousness inquiries.  While that is fantastic news and I encourage you to start experimenting within your organizations today, the real work will be creating a culture which learns to feed and train the bot.  Contrary to many who believe that "SkyNET" and terminators will inhabit the Earth in the near future, augmented intelligence is the next stepping stone.  These computer based robots (bots) are highly dependent on humans for their base knowledge.  Certainly, once fed and cared for, these bots can provide perspectives and insights, only when humans pure of purpose provide meaningful content.  Make sure that the expectations are set appropriately that all within your organization will become consumers and contributors to make the corpus of knowledge a key element of your culture.



Several bot frameworks are in the market, start slow with common questions and expand to cover all areas of the business.  Pick a target community of workers and go for it.  You will be amazed at the results and sense of empowerment contributors feel, good luck!



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Next post:  from the field to the office

Questions?  feel free to leave replies or direct message

See all of the "last mile worker" posts here:  http://lastmileworker.com

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