Skip to main content

culture, who needs it?


The culture of a workforce cannot be overlooked. Day-to-day actions and decisions of every individual are largely influenced by the culture of the organization. The reputation of any organization’s ethics, integrity, and professionalism can be either shattered or lifted based on a single interaction with an individual worker.



Work environments devoid of motivation lead to safety concerns, sub-optimal work output, and complacency.  Science reveals several motivational outlooks that people might experience at work every day.  Three are optimal motivational outlooks -aligned, integrated, and inherent -which imply positive intrinsic motivation.  Service, in all industries, is an art and the canvas is expressed in a way that an individual approaches an issue and the perception of expertise the client has with that individual.  Organizations dealing with work activities understand this, and that the perception of their company is all about the experience; those touch points are with schedulers and field workers.  Seeming to do is not doing, just like the freedom of choice without guidance is likely to produce lackluster results.  Through the utilization of meritocratic and queuing technologies, we address cultural items such as: a transient workforce; those seeking social approval; corporate climbers; the freedom of choice; and instant gratification and feedback.  We can achieve sustained motivation across numerous workforces and multiple industries, you just need to step back away from your operation to see a different perspective.  Open your mind and differentiate yourself in the market!

Comments

Popular posts from this blog

Speaking AI (artifical intelligence)

You're talking but I can't hear you.   Everyone can certainly understand this condition; the "Peanuts" parents who sounded exactly like your own, your significant other while you watch your favorite game on TV, or most importantly a work colleague or partner which you are attempting to communicate a thought or vision.   All of these, and many other examples, have plagued our organizations long past the childhood game of telephone (passing your words to another, and on to another, etc.).   So what?   What has changed?   Besides the velocity of products hitting the market, the requirements that we have for our business now needs to be interpreted by data scientists, yet another abstraction layer from the field conditions.   Think about this example; TODAY :   we often think in binary terms, if "x" happens do "y" …   take a sales person seeking potential leads by searching a system for the last time we made contact TOMMOR...

Are "mistakes" good or bad?

One of the attributes that make a great technician is the fact that they have made a lot of mistakes. Our biggest challenge is recalling those mistakes ourselves and as importantly sharing them with others on our team. Every single day we go out and fix things, many of them are routine and may not require any form of documentation or sharing; however, there are those instances where we have discovered gold. The trick is to make sure that we can learn from our mistakes in a systematic manner and have the ability to spread the information throughout our organization in a useful and relevant way. Corrective action, an integral part of a quality system, is the absolute best vehicle to put in place for your organization. Some of you may have been turned off by the words "quality system", don't worry you can still deploy a corrective culture without having to understand completely how corrective action and quality management systems work. The process is very straightf...

months to aquire, moments to lose

It is just hard to imagine that one of the most common reasons maintenance contracts are lost is because people don't show up and don't pay attention to the details.   In many cases maintenance is an investment to keep the life of your asset running for a protracted period of time. However the length on many maintenance contracts is not even close to the life expectancy of that equipment, so if you don't really have any idea what maintenance is being performed then how do you really know if it's being done to your specification? Thus, it really boils down to business elements, assuming that you are actually performing the work, our focus needs to be on how you are differentiated. Let's take a look at a couple of the most common business-related reasons why people lose maintenance contracts. Not showing up ; managing contracts can be complicated between the sites, number of assets, and the frequencies at which items need to be maintained, can a...