Skip to main content

Should you expose yourself?


Respected Ron was starting his work day from the home office.  Making himself comfortable behind his beautiful mahogany desk, Ron settled into that oversized leather chair while contemplating which task he would jump into first.  He decided to start with taking a look at a handful of contracts awaiting his input.  Suddenly, that all too familiar feeling washed over Ron and he began to fidget in his chair, internally Ron was torn on how he should share his perspectives.  It seemed that he had so many things to consider in this digital age, Ron reminisces for a brief moment on how much simpler business seemed when folks met face to face.  However, at the current pace, there is simply not enough time in the day.  Given the single dimension of computer-based communication, Ron had to consider his approach, here are some of his thoughts:



  • create a dependency | of course, I will spin a web that nobody can escape.  Darn, just then Ron remembered a conversation with his Father years ago.  Ron, said Reliable Rick, Ron's Father, if when you place your finger in the middle of a glass of water, and after pulling your finger out of the water a finger slot is still in the glass, you are irreplaceable.
  • CYA |  you know, those always copying everyone in the company with email, come on.  Also, those who have saved every email from the beginning of time.  What exactly is the desired outcome?  For you to say, "I told you so", really?
  • found out | I have arrived at this elevated position; however, the foundation is a bit shaky.  Possibly a battle-field promotion or you are a great salesperson, selling your talents.  Either way, down deep inside you fear that you should not be in the position and that lack of confidence oozes out when making these types of decisions.
  • judged by few or many | one of the root issues with collaboration is the spotlight which sometimes shines on individuals.  If I only send one person an email with a response, my exposure is contained; however, post a response to a conversation in a public environment, all bets are off.



As Ron reflected on his thoughts he began to see a theme.  Could it be that he was not trusting or worse yet, not trustworthy?  Possibly he was stymied by social mores?  No, those are both too vague, maybe a part of him lacked confidence. His anxiety, and time consuming contemplation of how to share, could be more about how he perceived himself within the organization and how that persona was accepted by others.  Feeling a bit nauseous from his mental merry go round, Ron decided to forget about all of it, and only focus on the bigger picture of what drives the most value to his fellow teammates and the enterprise. 

Comments

Popular posts from this blog

Speaking AI (artifical intelligence)

You're talking but I can't hear you.   Everyone can certainly understand this condition; the "Peanuts" parents who sounded exactly like your own, your significant other while you watch your favorite game on TV, or most importantly a work colleague or partner which you are attempting to communicate a thought or vision.   All of these, and many other examples, have plagued our organizations long past the childhood game of telephone (passing your words to another, and on to another, etc.).   So what?   What has changed?   Besides the velocity of products hitting the market, the requirements that we have for our business now needs to be interpreted by data scientists, yet another abstraction layer from the field conditions.   Think about this example; TODAY :   we often think in binary terms, if "x" happens do "y" …   take a sales person seeking potential leads by searching a system for the last time we made contact TOMMOR...

Are "mistakes" good or bad?

One of the attributes that make a great technician is the fact that they have made a lot of mistakes. Our biggest challenge is recalling those mistakes ourselves and as importantly sharing them with others on our team. Every single day we go out and fix things, many of them are routine and may not require any form of documentation or sharing; however, there are those instances where we have discovered gold. The trick is to make sure that we can learn from our mistakes in a systematic manner and have the ability to spread the information throughout our organization in a useful and relevant way. Corrective action, an integral part of a quality system, is the absolute best vehicle to put in place for your organization. Some of you may have been turned off by the words "quality system", don't worry you can still deploy a corrective culture without having to understand completely how corrective action and quality management systems work. The process is very straightf...

months to aquire, moments to lose

It is just hard to imagine that one of the most common reasons maintenance contracts are lost is because people don't show up and don't pay attention to the details.   In many cases maintenance is an investment to keep the life of your asset running for a protracted period of time. However the length on many maintenance contracts is not even close to the life expectancy of that equipment, so if you don't really have any idea what maintenance is being performed then how do you really know if it's being done to your specification? Thus, it really boils down to business elements, assuming that you are actually performing the work, our focus needs to be on how you are differentiated. Let's take a look at a couple of the most common business-related reasons why people lose maintenance contracts. Not showing up ; managing contracts can be complicated between the sites, number of assets, and the frequencies at which items need to be maintained, can a...