For
this discussion let's think about work in two buckets, scheduled and
unscheduled. Scheduled covers things like preventative maintenance, project
work, essentially anything that is scheduled or preplanned. Unscheduled work; also known as a service
call or any ad hoc request for work. In context of remote monitoring, which has
been around for many years, a significant impact in the coming years will
materialize for both scheduled and unscheduled field activity.
The
idea is not really that novel; however, the world is changing significantly
with regards to sensors and monitoring. For the most part the costs per point
and the availability of data, it's mash up, and the analytics to make it
relevant and actionable, are all becoming more accessible with this new wave
often referred to as the "Internet of things". These points of input,
when digested by folks that actually understand what they mean, can influence
who we send to an unscheduled activity or when we are actually going to the
field to perform scheduled routines.
"Transactional
work order management systems in five years may not even exist, with the
exception of very sophisticated plant operations requiring component and
subcomponent monitoring and reporting". Instead the arduous process that
currently takes place today to set up either rounds for patients, activities
through a care plan, or PM visits for piece of equipment or building will all
shift from a calendar based or subjective important point of reference to
condition generated activities. The patients or equipment will reach out when
maintenance needs to be performed. We
will see the outcomes driving the need for service activity.
Next
post: blending internal and external
labor
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