Skip to main content

Amazon delivery | Rome 345 AD


A quick allegory regarding digital transformation. 



You have a thriving delivery business based in Rome, 345 AD.  Imagine that you are the first company to introduce, what will become Amazon delivery centuries from now, a package service.  Your route is a bit treacherous, filled with small rises and many rocks.  As he wipes the sweat from his brow, a glance to the right reveals the perfect route, straight, flat and rock free.  Each day, as you push and pull, you dream about one day figuring out how to cut through the thick vegetation and open a faster and more efficient path. 



One afternoon, while eating lunch on the side of the road, your buddy Flavius sits down to visit with you awhile.  Quintus, my friend, you have to check out my new set of wheels.  Flavius continues; "my cousin returned from his long journey, back from Mesopotamia, where he found these round wheels".  Standing in complete shock, Quintus could not believe his eyes, and more importantly imagined how much more efficient his deliveries would be once he swapped out his square wheels for rounds ones.  This changes everything!



As the newness of the round wheels wears off Quintus realizes that, while the round wheels are nice, it has only impacted his business incrementally.  Not to mention, all of the other carts now have round wheels as his friend Flavius' new business the "Big Stone Wheel" shop seemed to be gaining traction (pun intended) in the market.  Day after day, Quintus still wonders, if I could, get through that vegetation imagine the opportunity it would bring.  It's a story that has stood the test of time, you are in your business, working all angles to provide value, who has time to figure out how to use the new tools and explore un-chartered paths?



Modern interpretation

  1. Paragraph one:  Your gut tells you that something can be done; however, you struggle to express those feelings or thoughts into action.  A classic example of the right-side of your brain (feelings and visualization) failing to communicate with the left side of your brain (logic, action, words).
  2. Paragraph two:  The move to the cloud for many, sadly stops at the use of email and file management.  This is more akin to catching up then leading…
  3. Paragraph three:  Deploying cloud platforms does not quench the thirst of those trying to answer the question "if I could".  Today the tools provided, many times with your email and file management, are very robust and ready for you to leverage. 



Ask yourself, is your world digitally flat?



Your cloud platform users have an itch that can't be scratched, they are individually wondering, "if I could" do this or that with these tools, imagine how much better my work experience would be…

Comments

Popular posts from this blog

entusiastic about preventative maintenance

Why do I really care if my field technicians are enthusiastic or not? When you look at a person's work output, as directly related to workforce sciences, you come up with three primary ingredients required to achieve your desired results.   These ingredients are; attitudes, attributes, and capabilities and when mixed properly with enabling tools can yield unbelievable outputs. So what does any of this have to do with routine maintenance? If your maintenance routines actually become way too routine then pretty soon performance will be replaced with complacency. In order to keep any piece of equipment running as trouble-free as possible the maintenance performed, and the thoroughness of the inspection and tasks at hand, have a direct impact on the asset's life expectancy.   There are some strategies that help service organizations keep the enthusiasm at all-time highs. Switch techs from time to time :   One of the best ways to ensure maintenance is being performed...

It's the little details

As overwhelmed Oscar sits in his office, surrounded by piles of overdue work order tickets to review and material orders to procure, his heart yearns to give the customer anything they want, yet the tools at his disposal make it difficult. On this relatively ordinary day Oscar receives a phone call from a marquee customer. This new customer has multiple locations and has asked for just three pieces of information every time a person visits their sites to perform service or maintenance. Oscar gathers his thoughts as he prepares to discuss this seemingly small challenge with reluctant Ruth, the dispatcher who has been with the organization for decades, Ruth can be a bit of a curmudgeon. Oscar does appreciate the inconvenience of gathering unexpected information both for the field worker as well as the back office.   A seemingly great example of ending up between a rock and a hard place. In a world of perfect harmony where all customers, work orders, and requests are exactly...

why transform?

Why do I want to change, who said anything was wrong with my stack of papers and sea of Excel files?   We solve problems, that is a key characteristic of any successful service organization, if it isn't broke why fix it?   Often, when discussing a transformation from paper or cobbled together systems to a cohesive digital approach, folks struggle with the gap between what they currently do and how digital tools can help.   You really need to look at where the pain points are in your organization and how these compare to your business objectives.   Consider writing down these points on the whiteboard in no particular order, spend a few days shuffling and consolidating into a prioritized list.   Once you have the "why" and the "what" identified, the old remaining step is "how".   Some of the most popular observations over the years have been; Slipping through the cracks :   you know, not the major muscle movements, instead those little i...